Service and Usage Agreement
This Service and Usage Agreement ("Agreement") governs the terms and conditions of using the services provided by HostWeGo ("Provider") to customers ("Client") in the Balkan countries. By using any of the services offered by HostWeGo, the Client agrees to be bound by the terms of this Agreement.
1. Services
HostWeGo offers various hosting services, including but not limited to web hosting, VPS hosting, domain registration, and email hosting. The specific details of the services and their usage will be outlined in individual service contracts or plans.
2. Payment and Billing
The Client shall pay the agreed-upon fees for the services rendered by HostWeGo according to the selected payment plan. Failure to make timely payments may result in service suspension or termination.
3. Data and Privacy
HostWeGo takes reasonable measures to protect the Client's data and privacy. However, the Client is responsible for securing their accounts, passwords, and data. HostWeGo shall not be liable for any data breaches or unauthorized access caused by the Client's negligence.
4. Acceptable Use Policy
The Client agrees to use HostWeGo's services in compliance with all applicable laws and regulations. Prohibited activities include but are not limited to spamming, distributing malware, engaging in illegal activities, and infringing on intellectual property rights.
5. Support and Maintenance
HostWeGo provides technical support for its services. The Client should submit support requests through designated channels. HostWeGo will make efforts to resolve issues promptly, but response times may vary.
6. Service Level Agreement (SLA)
HostWeGo guarantees a certain level of uptime and service availability, which will be specified in the SLA document. Compensation may be provided if the service level falls below the agreed threshold.
7. Termination
Either party may terminate this Agreement with proper notice in case of a breach of terms or non-compliance. Termination may result in the Client's data being deleted, and HostWeGo shall not be responsible for any losses incurred.
8. Changes to the Agreement
HostWeGo reserves the right to modify or update this Agreement at any time. The Client will be notified of such changes, and continued use of the services after notification constitutes acceptance of the updated terms.
9. Limitation of Liability
HostWeGo shall not be liable for any direct, indirect, or consequential damages arising from the use or inability to use its services, regardless of the cause.
10. Governing Law and Jurisdiction
This Agreement shall be governed by and construed in accordance with the laws of the Balkan countries, and any disputes arising under this Agreement shall be subject to the jurisdiction of the courts in the Balkan countries.
By using HostWeGo's services, the Client acknowledges that they have read, understood, and agreed to be bound by the terms and conditions set forth in this Agreement.
Personal Data and General Confidentiality Agreement
This Personal Data and General Confidentiality Agreement ("Agreement") governs the treatment and protection of personal data and confidential information provided by the parties in the course of their relationship. This Agreement applies to all interactions and exchanges of information between HostWeGo ("Provider") and its clients ("Client") in the Balkan countries.
1. Personal Data Handling
1.1 HostWeGo agrees to handle personal data provided by the Client with the utmost care and in compliance with applicable data protection laws.
1.2 The Client agrees to provide accurate and up-to-date personal data required for the provision of services by HostWeGo.
1.3 Personal data shall only be used for the purpose of providing the agreed-upon services, unless otherwise agreed by both parties or required by law.
1.4 HostWeGo shall implement reasonable security measures to protect personal data from unauthorized access, disclosure, or loss.
2. Confidentiality
2.1 Both parties agree to treat all information exchanged in the course of their relationship as confidential, including but not limited to technical, financial, and business-related information.
2.2 Confidential information shall not be disclosed to any third party without the express written consent of the disclosing party.
2.3 The obligation of confidentiality shall not apply to information that:
3. Data Breach Notification
3.1 In the event of a data breach affecting the Client's personal data, HostWeGo shall promptly notify the Client and take all reasonable measures to mitigate the impact of the breach.
3.2 The Client agrees to cooperate with HostWeGo and provide necessary assistance in resolving data breach incidents.
4. Data Retention
4.1 HostWeGo shall retain personal data for as long as necessary to fulfill the purpose for which it was collected or as required by applicable laws.
4.2 Upon the termination of the business relationship, HostWeGo shall, at the Client's discretion, return or securely dispose of all personal data.
5. Subcontractors and Third Parties
5.1 HostWeGo may engage subcontractors or third-party service providers to assist in providing the agreed services. HostWeGo shall ensure that such subcontractors are bound by confidentiality obligations equivalent to those in this Agreement.
6. Amendments
6.1 This Agreement may be amended or updated by mutual written consent of both parties.
By availing of HostWeGo's services, the Client acknowledges that they have read, understood, and agreed to be bound by the terms and conditions set forth in this Personal Data and General Confidentiality Agreement.